Part of the of the process of becoming an airline cabin crew member is of course attending and passing a cabin crew interview. It is important to realise that this is nothing in which you should be nervous about. Passing the interview is not difficult providing you have prepared properly. In this section, we will talk about what to expect on the day.
The Three Stages Of A Cabin Crew Interview
A Cabin Crew Interview is generally made up of three stages: The meet and greet stage, the group exercise stage, and the panel interview. Most airlines complete all three stages in just one day. For some airlines, it may be a two-day process. Often airlines will combine the interview day with an informative presentation about the job and the airline. They want you to be as informed as possible about the job you are applying for.
Due to the number of applicants, airlines simply do not have time to sit down for 30-40 minutes with each candidate. The panel interview is generally only offered to candidates who pass the first two stages.
Stage One – The Meet And Greet Stage (1-2 minutes)
The ‘Meet and Greet’ stage often forms part of the registration process when you arrive at your cabin crew interview.
During this stage, you will meet one on one with an airline official for only 1-2 minutes. You will hand over you resume and briefly introduce yourself.
During this stage, airlines are mainly looking at whether or not a candidate has good presentation standards. They are also looking out for any obvious factors that may disqualify you eg. visible tattoos, poor hygiene, poor language skills etc. It also gives them an opportunity to assess you on how you interact during a brief exchange.
It is important to understand that airlines are NOT looking for good looking people, they are looking for well-presented customer service professionals who display genuine warmth and kindness to their customers. Good looking people are of very little use to the airline or its customers if they cannot display these qualities.
Stage Two – The Group Excercise (30-40 Minutes)
The next stage of a cabin crew interview is usually a group exercise. Candidates will often be split into small groups and assigned a task to complete together. The tasks usually contain either a discussion on a particular topic or a problem-solving activity. During this task, you will be observed by the airline HR team and marked on how well you work and communicate in a team environment.
Stage Three – The Panel Interview (30-40 minutes).
Providing you have passed the first two stages, the final stage will be a panel interview with the Airline HR professionals. Most airlines have 1-3 people on the panel (usually an HR person and a current cabin crew employee).
During The Panel Interview, You Will Be Asked Approximately 20-30 Interview Questions. You Will Be Marked On Each Answer You Give.
During your panel interview, you can expect around 20-30 interview questions. You will be marked on how well you answer each question. Most airlines use a marking scale from 1-10 to score each answer. If you answer a question well you will receive a high score, if you answer poorly or do not answer at all, you will receive a low score.
At the end of the interview, the panel will add up your answer scores and send this information off for further review. It is important to realize that the more prepared you are for each of the cabin crew interview questions the higher your answer scores will be.
The Types Of Interview Questions To Expect In Your Panel Interview:
The types of interview questions will generally be behavioral, knowledge-based and scenario based questions.
Behavioral Cabin Crew Interview Questions
One of the best ways to predict future behavior is to ask questions about a candidate’s previous behavior. Behavioral type interview questions are interview questions surrounding your previous experiences in life and what you did. Behavioral type questions tend to start with the phrase: ‘Tell us about a time when you …’.
Example Behavioral Cabin Crew Interview Questions:
“Tell us about a time when you were faced with a time critical job or project and how did you handle this?”
“Tell us about a time when you had a conflict with a coworker?”
“Tell us about a time when you broke a rule or regulation?”
“Tell us about a time when you disagreed with your superior?”
“Tell us about a time when you went above and beyond for a customer?”
Technical And Knowledge-Based Interview Questions
Airlines love candidates who show enthusiasm for the company they are applying to. One of the ways they gauge this is to ask candidates basic questions about the company. Candidates who show they are well researched tend to come across as much more enthusiastic about working for the company. Knowledge-based cabin crew interview questions tend to be much easier than behavioral type questions as you simply provide the correct answer. Providing you have done your research of course!
Example Knowledge-Based Cabin Crew Interview Questions:
“What type of aircraft to we fly?”
“Name 5 of our destinations?”
“Who is our CEO?”
“When was the airline founded and by whom?”
“What award did we recently win?”
Scenario Based Cabin Crew Interview Questions
As well as behavioral and knowledge based questions, candidates will often be asked scenario based questions. These types of cabin crew interview questions usually contain a customer service or co-worker problem.
Example Scenario Based Cabin Crew Interview Questions:
“What would you do if a passenger did not want to sit next to someone with a crying baby?”
“What would you do if a passenger was complaining about the flight being delayed due to a technical issue?”
“What would you do if you saw a coworker breaking a rule or a regulation?”
Now That You Know More About The Interview, You Can Start To Prepare.
It is important not to delay your preparation. Many airlines often give very little notice of an interview. Sometimes as little as 24 hours. This is why it is really important to be prepared BEFORE you receive the invitation to your cabin crew interview.
Should You Use An Interview Preparation System?
This is up to you and your budget. Interview preparation systems do cost money but for many people, it is well worth it as they can save an incredible amount of time and provide structure to your preparation. They will give you the most common interview questions, tell you exactly what answers you need to preplan and tell you what you need to research about the company. They will also tell you what to wear and give you proven interview techniques. Interview preparation systems essentially take the guess work out of your cabin crew interview preparation and provide a faster way to prepare.
Whatever your decision, we wish you all the success in the world. We know you will love this incredibly rewarding career.
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